• A deposit of £30 per cat is payable to secure the booking. If the deposit is not received within 24 hours, the booking slot will be allocated to another cat.
• The deposit will be carried over to the next appointment, if the minimum of 48 hour cancellation notice is given.
• If I arrive and you or your cat are not available and the grooming or massage session can't go ahead, the deposit is not refundable.
• The outstanding balance for the appointment must be paid at the end of the appointment before I leave your property.

• Prior to booking a grooming/massage session I require you to disclose any pre-existing health conditions of your cat, and if your cat exhibits any aggressive behaviour.
• I will not groom/massage a cat that is unwell or has an infectious disease, such as ringworm, until your vet has declared the cat to be healthy.
• Grooming which takes place on an elderly or infirm cat will be at the owner's risk.
• If during the grooming/massage session any health issues are discovered, I will immediately notify you, if I find any issues that require veterinary attention, the session will be terminated.
• The grooming or massage session can be terminated for the safety of the cat and/or the groomer.
• If fleas are found on the cat during a groom, a £10 flea charge will be applicable. 
• I do NOT offer anal gland expression, as this should be performed by a licensed veterinarian.

 At Feline Fur Control I take the greatest care with every cat to ensure its comfort and safety, however shaving badly matted coats always carries a risk of nipping the skin and can cause an irritation on the shaved areas because matting is too close to the skin. I will not be held liable for any injuries, skin irritation, coat damage or any other discomfort caused as a result of neglect to the cat's physical condition.

By booking a grooming appointment with me, you acknowledge that grooming sessions carry inherent risks, including but not limited to cuts, scratches, stress, or adverse reactions to products. While I take all reasonable precautions, I cannot be held responsible for incidents unless caused by my negligence.

I reserve the right to refuse service to any pet or client for any reason.

Privacy & Data Protection

Personal information collected during booking is used only to ensure efficiency of communication and my services and is stored securely. It will not be shared with third parties without consent, except where legally required. You have the right to request deletion of your personal data at any time.